Living Suites processes your personal data for the following purposes:
Booking of hotel accommodation
With a view to completing bookings of hotel accommodation, Living Suites processes your personal data for the purpose of executing the agreement, including, for example, your email address, for us to be able to send your booking confirmation and late-arrival information.
When booking accommodation on our website, your credit card information will be processed by our payment provider.
Stays with Living Suites
Living Suites processes and stores your personal data in connection with your stay at our hotels and offers you the services you may have ordered. We collect and process your personal data with a view to giving you the best experience during your stay with Living Suites and the best possible services also in respect of any future stays.
In certain circumstances, we must ask you to show your ID by way of your passport, etc., for documentation purposes.
Marketing and newsletters
If you have given your prior consent, Living Suites will process your personal data for the dispatch of emails and newsletters from Living Suites, including, among other things, offers, information on events and discounts. If, at some point in time, you do not wish to receive such emails and newsletters, you may request to be removed from the mailing list by sending an email to firstname.lastname@example.org or by using the unsubscribe link at the bottom of the newsletter.
Living Suites uses video surveillance on our premises. Video surveillance takes place as a result of Living Suites’ legitimate interest in preventing crime as well as guaranteeing the safety of our guests. Living Suites has visible signs in the areas of video surveillance.
The recordings will only be accessed and reviewed in case of suspicion of criminal actions or internal/external audits. The recordings may also be reviewed for the purpose of clarifying safety-related incidents.
In case of criminal actions or suspicion of criminal actions or if disclosure is required by law, the recordings may be disclosed to the police.
Customer service and communication
When you contact the reception or otherwise communicate with Living Suites, we collect and process the data given by you with a view to processing your inquiries. We urge you not to provide us with sensitive personal data, unless such sensitive personal data is strictly required for the processing of your inquiry. In such event, the sensitive personal data should be forwarded in highly encrypted format only if forwarded by email.
Use of website
Living Suites has access to information on visitors on the website as well as such visitors’ use of the website and its functions.
When visiting the website of Living Suites, we collect the following data on you:
- The sites visited by you, when and how long you visited such sites
- User behaviour
- Browser type
- IP address
The data collected will be processed as a result of Living Suites’ legitimate interest in gaining knowledge of the users’ use of the website. This information is used to improve the website. In addition, we use data on the navigation of all our users to be able to understand how our users as a total group use the website and, against this background, we attempt to improve the website. We cannot see where you come from or go to on the Internet when you leave our site. In addition, we collect information about which products our users as a total group prefer. This information is also used to improve the website.
In addition to the aforesaid purposes, Living Suites may also process your personal data with a view to complying with statutory requirements or establishing, exercising or defending legal claims.